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Roxita.com online store Policy, Term and Conditions.

   You were agreed our store policy before shopping. We guarantee against manufacturers' defects for 7 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 7 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

Items may be returned only with prior authorization. All shipping and handling fees are non-refundable with an exception where Roxita.com has made an error by shipping and incorrect item to the customer. In this case, Member must contact Roxita.com . Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Roxita.com must be informed of the receipt of incorrect merchandise within a week of the delivery.

Unwanted Returns:Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#).Your package must pass the technicians, Any damages on products will be deducted from payments.

Defective Items: A customer must return merchandise at their expense within 10 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA, store credit will be applied once merchandise is returned back to the warehouse after inspection is complete. Any damages by customer on products will be deducted from payments.
If the return has been received to our warehouse after 10 days from the original day of the receipt of the merchandise, it will be send to the Member at their expense. All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 45 to 60 business days to post back to the credit card.

Note: Shipping cost is not refundable and will deduction from total amount of the refund.
 

Certain conditions and or restrictions apply:A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 7 days of the issuance of the RA#, after which the RA# expires. RAM’s are non-renewable. Return shipping charges are the sole responsibility of the customer.
All returned merchandise must be in the original packaging with the UPC or bar code intact and serial numbers, and all components, manuals and registration card (s) included. Products using accessories such as adaptor, etc. must be returned with the factory-sealed accessory or will require a deduction for a replacement. A product that is returned incomplete or damaged -- if accepted -- will require a deduction. This deduction is final.

NOTE: Health and Beauty and any personal use products cannot be returned.

Please follow the return guides below.All returned merchandise must be in the original packaging with the UPC or bar code intact and serial numbers, and all components, manuals and registration card (s) included. Products using accessories such as adaptor, etc. must be returned with the factory-sealed accessory or will require a deduction for a replacement. A product that is returned incomplete or damaged -- if accepted -- will require a deduction. This deduction is final.
 

1- Print out of return request form from website. ( information /Shipping and return webpage)
2- Complete your information and included the package.
3- Please Ship package to one of below addresses.

*Order number must be written on the Package Box (not item box). It will help us identify who the package came from. Please note that we receive many shipments each Day and if your return does not contain your RMA Number, we will not be able to issue you refund.

*We highly suggest insuring all of your returns. Roxita.com. accepts no responsibility for lost or damaged items in transit.

*All returns are subject to inspection by technicians. Please note all of our Merchandise is scanned and bar-coded. If we receive your returned item and bar-code does not match our system, we will not issue you refund and you will be responsible for return shipping.

Note: We will respond your RMA requests or refunds as soon as inspection is complete thru email only or you may login to your account to view status..

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